Privacy Policy

Last Updated: March 26, 2026

1. Introduction

Welcome to SOLOPOS. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you use the SOLOPOS application (available on Google Play Store and Apple App Store) and our associated services.

2. Information We Collect

• Account Information: We collect your business name, email address, phone number, and account credentials when you register.
• Business Data: We store the inventory data, product catalogs, staff records, and sales transactions that you input into the POS system.
• Customer Data: Contact information of your end customers is collected solely for the purposes of generating receipts, offering loyalty programs, or providing customer service.
• Device Information: We may collect device-specific information such as your hardware model, operating system version, and unique device identifiers to optimize app performance and troubleshoot issues.

3. How We Use Your Information

Your information is used to:

• Provide, maintain, and improve the SOLOPOS application and services.
• Process your transactions and send related data, including confirmations and receipts.
• Facilitate customer communications via the WhatsApp Business API (e.g., sending digital receipts or support updates).
• Respond to your comments, questions, and requests and provide customer service.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information under the following circumstances:

• Third-Party Providers: When necessary, we share limited information with service providers like payment gateways, cloud infrastructure providers (e.g., AWS or Google Cloud), and communication platforms (e.g., WhatsApp Business API) solely to operate the service. These partners are strictly limited to using the data for the requested service.
• Legal Compliance: We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of SOLOPOS, our users, or others.

5. WhatsApp Business API Usage

For merchants utilizing our WhatsApp integration, end-customer phone numbers will be processed strictly in accordance with the WhatsApp Commerce Policy and WhatsApp Business Terms of Service. Users must secure appropriate opt-in consent from customers prior to sending notifications, and all messages must comply with WhatsApp's acceptable use constraints.

6. Data Security and Retention

We implement industry-standard security measures to protect your data from unauthorized access or destruction. We store your business and customer data only for as long as it is necessary to provide the services described in this policy, after which it is securely deleted or anonymized.

7. Your Rights and Account Deletion

You have the right to access, update, or delete the information we have on you. If you wish to request complete deletion of your account and associated data (including compliance requests corresponding to Apple App Store and Google Play requirements), you may use the "Delete Account" functional requirement within the app settings or contact our support team directly.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: support@solopos.com
WhatsApp: +256755856420
Global Auto Systems